Shipping policy
Shipping Policy – Massaha™
At Massaha™, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
Estimated delivery times:
- Romania: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times may vary due to external factors such as customs, weather, or courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location.
Free shipping may be available on selected promotions or minimum order values.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email at:
themassahashop@gmail.com
You can use this number to track your package in real time.
Incorrect Address
Please ensure your shipping address is correct at checkout.
Massaha™ is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Customs & Duties
For international orders, customs fees or import duties may apply depending on your country.
These charges are the responsibility of the customer.
Lost or Delayed Packages
If your order is significantly delayed or lost, please contact us at:
📧 themassahashop@gmail.com
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, feel free to reach out:
🌐 Website: www.themassaha.com
📧 Email: themassahashop@gmail.com